Shipping policy

GOODBRAND Shipping Policy

Last Updated: July 2025

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1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Note: Processing times may be extended during peak seasons or promotional periods.

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2. Shipping Destinations

We ship to the United States and select international destinations. If your country is not available at checkout, please contact us at customerservice@goodbrand.com.

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3. Shipping Rates & Delivery Times

Delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors beyond our control.

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4. Shipment Tracking

Once your order ships, you will receive an email with a tracking number. You can track your package directly through the carrier's website (USPS, FedEx, or DHL).

Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.

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5. Customs & Import Duties (International Orders)

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the customer's responsibility and are not included in the order total or shipping cost. We recommend checking with your local customs office for more information.

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6. Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please contact us at customerservice@goodbrand.com. We will work with the carrier to locate your shipment.

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7. Returns & Refunds

For information on returns and refunds, please visit our Refund Policy.

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8. Contact Us

For any shipping-related questions, please reach out to us:

• Email: customerservice@goodbrand.com
• Response Time: Within 1–2 business days